lance noticed last night that his xbox points were at zero when just a few days ago he had at least like 4000. he had gotten points from his birthday and christmas presents and has been saving them up. he knew that he hadn't downloaded anything or used the points. i tried to joke with him that i bought the new martha stewart game with all his points but he knew better so he called the xbox customer service.
they did the usual security check to make sure they knew they were talking to who lance said he was. they asked for his name, address, phone number, and when they asked for his credit card number he said he'd have to find it (meaning he didn't want to go into the living room and get it). so the guy said "well i could ask you your secret question but it's in chinese characters" lance tells him that's impossible because he doesn't speak chinese. after he finally gets up to get his card number the guy agrees that lance is lance and takes a look at his account.
he looks up the download history on lance's account and says there were 17 downloads on the same day of the same thing, which is suspicious, cause who would do that? there were a few more downloads here and there that lance didn't make. they said that while they were talking to lance the password to the account had been changed and lance didn't do it. it became pretty clear that someone hacked into his account and took all of his points.
we were worried at first about his card number being stolen but luckily the xbox guy said he didn't see any downloads from the card number, just the points that were already available. we were left with two options. either start completely over and lose everything or they could investigate what happened, he could keep his screenname thing and we could get all the points back.
so we chose to have it investigated. bad news is, they have to lock his account for a month. that means no xbox playing for lance which sucks but it also means, no netflix for a month!! oh the horror!!
we should have known something was weird when lance noticed 4 random new friends on his list and i played it off as being my new friends, georgina and tina.
3 comments:
At least you can watch netflix online. Just crack out the good ole laptop :)
aw man that stinks! hate that feeling of being hacked! the internet is so nice but also kinda scary. my old hotmail got hacked this weekend too!
Ugh! Seriously, so annoying. And way to fight for your right! Get them points back.
When I hear about stuff like this it makes appreciate Cory's paranoia about the internet more. I definitely need to be more careful.
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